Privacy Policy

When you shop with GOEHNER'S, we collect the following information:

• Account information: name, email, shipping/billing address, phone number.
• Payment details: processed by Stripe and Shopify Payments. We do not store your full card number.
• Order history: products purchased, date, and fulfillment status.
• Website activity: pages viewed, referral source, device type, IP address.
• Communication: email correspondence, customer support tickets, product reviews.

We use your information strictly to provide and improve our service:

• Process and fulfill your orders, including shipping and tax calculations.
• Send order confirmations, shipping updates, and optional product news.
• Process returns, warranty claims, and customer support requests.
• Improve our products based on aggregated customer feedback (individual identities stripped).
• Comply with legal obligations including tax reporting and product safety disclosures.

We never sell your personal information to third parties.

Our website uses cookies to remember your cart, preferences, and login session. We also use analytics cookies (Google Analytics 4) and advertising pixels (Meta, TikTok) to understand site traffic and measure advertising performance. You can decline non-essential cookies via the banner shown on first visit, or through your browser settings at any time.

We share minimum necessary data with the following vendors to run our business:

• Shopify Inc.: e-commerce platform, customer accounts, and payment processing (Shopify Payments).
• Email service provider: newsletter and marketing email delivery, transactional order confirmations.
• Google Analytics 4 & Meta Pixel: traffic analytics and advertising attribution (anonymized or hashed data).
• Cloud business email and customer support provider: business email correspondence (data may be processed outside the United States; subject to standard contractual clauses where applicable).
• USPS / UPS / FedEx: order fulfillment partners for US deliveries.

California Residents (CCPA)

You have the right to know what personal information we collect, request deletion of your personal information, and opt out of any sale of personal information (which we do not do). Email hello@goehnerstech.com to exercise these rights.

European Residents (GDPR)

You have the right to access, rectify, erase, restrict processing, and data portability. For data privacy questions, contact hello@goehnerstech.com.

We retain order data for 7 years for tax compliance, and marketing data until you unsubscribe. Our systems use TLS 1.3 encryption in transit and AES-256 at rest. PCI-DSS compliant payment processing.

Questions about this policy? Email hello@goehnerstech.com or write to:

Steinbrucke Products US LLC
Attn: Privacy Officer
5448 Apex Peakway, Box 197
Apex, NC 27502