Shipping policy

Order processing

Orders are processed within 1–2 business days, Monday through Friday, excluding public holidays. You will receive an order confirmation immediately after checkout and a separate email with tracking once your order ships.

Core local-fulfillment markets

Orders to eligible regions in the United States, Canada, the United Kingdom, France, and Germany are fulfilled domestically through our regional fulfillment network. All orders to these eligible regions receive free tracked delivery. Delivery typically takes 3–5 business days after shipment. Orders placed on weekends or public holidays may take longer.

Customers in these five core markets do not pay import duties on delivery. Normal sales tax or VAT may be included in the price or collected at checkout where required by law.

Expansion test markets

During our market-expansion test, all orders receive free tracked delivery to eligible regions in Belgium, Ireland, Italy, the Netherlands, Poland, Bulgaria, Croatia, Hungary, Spain, and Sweden.

Estimated delivery after processing is 3–5 business days for eligible regions in Belgium, Ireland, Italy, the Netherlands, Poland, Bulgaria, and Croatia, and 8–10 business days for eligible regions in Hungary, Spain, and Sweden. Orders may be fulfilled cross-border from the nearest available regional warehouse.

During the test period, Goehner’s covers the standard shipping cost and any import duties for these eligible expansion markets. Customers will not be asked to pay import duties on delivery. If a carrier or customs authority asks you to pay an import duty for delivery to one of these markets, contact support@goehnerstech.com before paying where possible. If you have already paid, send us the itemized receipt; we will investigate and reimburse any verified import duty charged contrary to this promise. This does not include ordinary sales tax or VAT, which may be included in the price or collected at checkout where required by law.

Other international destinations

Other supported destinations ship for a flat US$30 per order, with estimated delivery in 7–10 business days after processing. Country and regional exclusions apply. Import duties and import taxes, if any, are the customer’s responsibility and may be calculated at checkout or collected by the carrier on delivery. Normal sales tax or VAT may be included in the price or collected at checkout where required by law.

The exact shipping option, price, and delivery estimate available for an address are shown at checkout.

A delivery address is eligible when checkout displays an available shipping service for it. Eligibility depends on the complete postal address, carrier coverage, product restrictions, and current service availability; listing a country does not mean every address in that country is eligible. The information shown at checkout is the final confirmation. If you are unsure before ordering, email support@goehnerstech.com.

Order changes and cancellations

Orders begin processing quickly. Email support@goehnerstech.com with your order number as soon as possible, ideally within 2 hours, if you want to change or cancel an order. We will make reasonable efforts to help, but cannot guarantee a change or cancellation once processing has started or a shipping label has been created. If the order has shipped, the Refund Policy applies. This warehouse-interception option is offered on a best-efforts basis and does not limit any mandatory cancellation, withdrawal, non-delivery, or refund right. We do not charge a restocking fee for a successful cancellation, an accidental order, or a change of mind.

Shipping delays

Delivery dates are estimates. Delays may result from incorrect or incomplete addresses, customs clearance, severe weather, public holidays, natural disasters, or carrier disruption. If we have not dispatched your order within the stated processing time, we will notify you no later than the end of that period and provide a revised shipping date when we have a reasonable basis for one. If we cannot provide a reliable revised date, we will say so and explain the delay. You may agree to wait or cancel the unshipped order for a prompt full refund of all amounts paid. Public holidays do not count as business days. Mandatory consumer rights remain unaffected.

Tracking and delivery problems

We’ll email your tracking number once your order ships. Email support@goehnerstech.com with your order and tracking numbers if the carrier reports the package lost, tracking has stalled beyond the carrier’s latest estimate, the package is marked delivered but cannot be located after checking the delivery area, household members, neighbors, and the local carrier, the item arrives damaged, or the package is returned to sender. We will open an investigation and provide the next step within 1 business day. Depending on the confirmed facts and applicable law, the next step may be continued tracing, redelivery, replacement, refund, or another appropriate resolution; none is automatic before review. Do not discard a damaged product or its packaging before receiving instructions.

If a package is returned because of our error or a carrier error, we will not charge additional shipping. If it is returned because of an incorrect or incomplete address supplied with the order, refusal, or failure to collect, we may charge only actual, documented additional shipping costs where permitted by law, and we will disclose the amount before reshipment.

Contact

Goehner's Support Team
Email: support@goehnerstech.com
Phone: +1 (800) 315-9607
Business address: 5448 Apex Peakway, Box 197, Apex, NC 27502, USA
(Business address only - not a return address.)

Goehner's is a brand operated by STEINBRUCKE PRODUCTS US LLC (United States). Online payments are processed via Airwallex and collected by Universe Force Limited (Hong Kong); card charges appear on your statement as "GOEHNERS".