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Orders, payments, promotions
Placing an order, payment, pricing, promotions, and order tracking.
ShippingDelivery & tracking
Delivery timelines, international shipping, tracking, and duties.
Returns & Warranty90 days · 3 years
90-day return window, 3-year warranty, replacement units, refund timeline.
Shop & Orders
Add any product to your cart from the product page, click the cart icon, and proceed to checkout. All major credit cards and digital wallets are supported — the exact options available to you are shown at checkout.
We don't run coupons or promo codes — same price on Amazon and our site. Every order is backed by our 3-year factory warranty and 90-day returns for any reason after a reasonable home trial.
Launch bonus: orders by Aug 31 ship with an extra 2-year extension (5-year total), auto-applied at checkout.
Orders can be modified or cancelled within 2 hours of placement — just email us at support@goehnerstech.com with your order number. After 2 hours, the order is already in the warehouse queue.
Product & Steam Technology
It heats pure water into high-temperature, high-pressure steam to dissolve dirt, grease and grime quickly — no harsh chemicals needed.
230°F steam is widely used in commercial cleaning to loosen and lift grease, grime, soap scum, and sticky residue from sealed hard surfaces — no chemicals needed. Results depend on contact time, surface type, and condition.
No. Fill the tank with clean water only. In hard-water areas, use distilled or demineralized water. Never add detergent, cleaning solution, powder, oil, fragrance, or any other additive. If pretreatment is needed, apply it only to a compatible surface and follow that surface manufacturer’s instructions; never put it in the tank.
Our unit reaches 230°F with stable pressure at the nozzle, delivering deep cleaning for most household surfaces.
Applicable Surfaces & Usage Scenarios
Follow the flooring or surface manufacturer’s instructions first and use steam only when permitted. On compatible sealed tile, stone, finished wood, or laminate, start at the lowest steam setting, fit a microfiber bonnet, keep the head moving, work briefly, dry immediately and completely, and test an inconspicuous spot first. Do not steam unsealed, waxed, or oil-treated wood.
Follow the furniture, mattress, and care-label instructions first and use steam only when permitted. Test an inconspicuous spot, use the lowest steam setting with a microfiber bonnet, keep the nozzle moving, treat briefly, and let the material dry completely. Clean removable washable covers separately according to their care labels. Do not steam S/X-coded upholstery, leather, suede, silk, velvet, or memory-foam or latex mattress cores.
Yes — 230°F steam helps lift pet stains and odors from sealed hard surfaces and many fabrics, with no chemical residue. Test a small inconspicuous area first, especially on delicate fabrics.
Yes. It easily cuts through kitchen grease and cleans stoves, range hoods, refrigerators and counter tops. Note: to protect your cleaned items, wipe off all residual water immediately after cleaning.
Use steam only where the fixture or surface manufacturer permits it. On compatible sealed tile, grout, porcelain, and uncoated shower glass, start at the lowest setting, keep the nozzle moving, test an inconspicuous spot, and dry the area completely. Avoid heat-sensitive coatings, seals, and electrical components.
Follow the surface or item manufacturer’s instructions first. Do not steam S/X-coded upholstery, leather, suede, silk, velvet, memory-foam or latex mattress cores, unsealed, waxed, or oil-treated wood, delicate antiques, paper-based materials, or heat-sensitive plastics.
Operation & Features
Fast heat-up — about 30 seconds after power on, around 5–10 seconds on warm restart.
The large-capacity water tank (1.6 L / 54 oz) supports about 30 minutes of continuous cleaning for whole-house use on Level 1 steam.
Yes. 3 steam settings let you adjust steam power for different cleaning tasks.
No. Designed with an anti-leak structure to prevent water splashing during use.
Yes. Built-in safety protection with auto-shutoff for overheating and tip-over events.
Safety & Material Quality
Yes. Full anti-scald outer design protects your hands during operation.
Very safe — child lock, smart drop shut-off protection, and obvious warning information. Still, to protect kids and pets, please follow all warnings and cautions strictly during use.
No. We use high-temperature-resistant, environmentally friendly premium materials with no harmful odor release.
Maintenance & Lifespan
Empty the tank after each use, wipe it dry, and store it in a cool, ventilated place. Don’t run the tank dry while in use. In hard-water areas, use distilled or demineralized water to limit mineral buildup.
Yes. Fill the tank with water only. In hard-water areas, distilled or demineralized water is recommended to limit mineral buildup and support long-term performance.
Empty the tank after use and follow the user manual’s cleaning and descaling instructions. Do not put cleaning agents, powders, oils, fragrances, or other additives in the tank. In hard-water areas, using distilled or demineralized water helps limit mineral buildup.
With proper daily maintenance (distilled or demineralized water, never running the tank dry during use), the machine delivers long-term stable performance for 3+ years.
Yes. Replacement accessories are available for easy replacement and long-term use.
Use only water in the tank. Never add detergent, cleaning solution, powder, oil, fragrance, or any other additive. If pretreatment is needed, apply it only to a compatible surface and follow that surface manufacturer’s instructions; never put it in the tank.
Shipping & Delivery
Orders $60+ ship free in 3–5 business days to eligible regions of the US, Canada, France, Germany, the United Kingdom, Belgium, Ireland, Italy, the Netherlands, Poland, Bulgaria, and Croatia.
Orders $60+ ship free in 8–10 business days to eligible regions of Hungary, Spain, and Sweden.
Other supported destinations have a flat US$30 shipping charge and an estimated delivery time of 7–10 business days. Exact availability, rates, and delivery estimates are shown at checkout.
Contact our support team immediately at returns@goehnerstech.com and we’ll arrange a replacement or refund quickly.
Available shipping methods, exact rates, and delivery estimates are shown for your address at checkout.
Returns, Refund & Warranty
You may request a return for any reason within 90 days of delivery after a reasonable home trial. Normal light signs of use, opened packaging, or missing original packaging do not reduce your refund.
A deduction may apply only to documented loss in value caused by missing parts not attributable to us, drops or burns, putting anything other than water in the tank, unauthorized disassembly or repair, commercial misuse, or severe soiling. We will provide photos, the reason, and an itemized amount; deductions will never exceed the amount paid.
For a change-of-mind return, you pay return shipping. Goehner’s covers return shipping for a defect, wrong item, or transit damage. This voluntary 90-day policy does not limit your statutory consumer rights. Email returns@goehnerstech.com with your order number to start a return.
3+ years manufacturer warranty covering quality issues.
Every GOEHNER’S comes with a 3-year factory warranty covering defects in materials and workmanship. Covers the heating element, motor, internal electronics, and structural integrity. Replacement or repair — your choice.
Launch bonus: orders by Aug 31 ship with an extra 2-year extension (5-year total), auto-applied at checkout.
Email returns@goehnerstech.com with your order number and a 30-second video of the issue. We respond within 1 business day with troubleshooting steps or warranty claim instructions.
Contact our customer support directly — we provide professional troubleshooting and replacement support.
Wholesale & Private Label
Yes. We offer custom logo, packaging and private-label OEM service for wholesale partners.
We offer flexible MOQ and competitive factory-direct pricing for bulk orders. Please contact our team for details.
Yes. Call our support team or fill out our wholesale application form and we'll send you the full catalog and pricing.
Product Manuals & Guides
Download the user manual (PDF) for your model. Includes setup, accessory guide, safety instructions, and descaling schedule.
Need a manual in another language, or the printed version of an older model? Email support@goehnerstech.com and we'll send it over.
Email support@goehnerstech.com and a real person will respond within 1 business day.