Privacy policy

This Privacy Policy describes how Goehner's ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from goehnerstech.com (the "Site"). The Site and the Goehner's brand are operated by Steinbrucke Products US LLC, based in Apex, North Carolina, USA. Online payments on the Site are processed via Airwallex and collected by Universe Force Limited (Hong Kong). We do not sell or rent your personal information to third parties.

Information We Collect

We collect personal information when you create an account, place an order, contact us, subscribe to our newsletter, respond to a survey or marketing message, or browse the Site. This may include your name, email address, shipping and billing address, phone number, order history, and information about how you use the Site (pages viewed, referral source, device type, and IP address). Payment card details are handled by our payment processor and are not stored on our servers.

How We Use Your Information

We use your information to:

- process and fulfill your orders, including shipping and tax;
- send order confirmations, shipping updates, and - if you've opted in - newsletters and product news;
- respond to your customer-service, return, and warranty requests;
- improve our products and the Site;
- comply with our legal obligations.

We do not use your personal information or images for advertising without your consent.

Cookies

Cookies are small files placed on your device by your browser. We use them to remember the items in your cart, save your preferences, keep you signed in, and understand aggregate Site traffic so we can improve the experience. You can decline non-essential cookies through the cookie banner shown on your first visit, or manage cookies in your browser settings. Disabling cookies may affect how parts of the Site work.

How We Protect Your Information

Your personal information is stored on secured systems accessible only to authorized personnel. Sensitive information is encrypted in transit using SSL/TLS. All payments are processed by our payment provider through their own secure gateway and are not stored or processed on our servers.

How We Share Your Information

We do not sell, trade, or rent your personal information. We share only the minimum information necessary with service providers who help us operate our business, including:

- our e-commerce platform (Shopify);
- our payment provider, Airwallex, and the merchant of record for payments, Universe Force Limited (Hong Kong), who process your payment and any refund;
- shipping and fulfillment carriers and warehouses (such as USPS, UPS, and FedEx, and our fulfillment partners);
- email delivery and customer-support providers;
- website analytics and advertising partners.

These providers may use your information only to perform services for us and are required to keep it confidential. We may also disclose information when required to comply with the law, enforce our policies, or protect the rights, property, or safety of our customers or our company.

Your Privacy Rights

Depending on where you live, you may have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted.

- California residents: Under the CCPA/CPRA, you may request access to or deletion of your personal information and opt out of the "sale" or "sharing" of personal information (which we do not do).
- EU/UK residents: You may have rights of access, rectification, erasure, restriction, and data portability under applicable data-protection law.

To exercise any of these rights, contact us at hello@goehnerstech.com.

Data Retention

We retain your order information for as long as needed to fulfill your order, provide warranty and support, and meet our legal and tax obligations. We retain marketing information until you unsubscribe. You may ask us to delete your information, subject to legal retention requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. The latest version is always posted on this page.

Contact Us

For any questions, requests, or complaints about this Privacy Policy or your personal information, contact:

Steinbrucke Products US LLC (site operator)
Email: hello@goehnerstech.com
5448 Apex Peakway, Box 197, Apex, NC 27502, USA

Payments and refunds are processed by Universe Force Limited, Room 901, 9/F, Europa Plaza, 32 Dundas Street, Kowloon, Hong Kong.